Terms & Conditions

1. Contracting Policy:

By making a booking with VR-IMMERSION over the phone, you fully accept and agree to the Terms and Conditions outlined here. These terms are considered automatically incorporated into the contract formed with VR-IMMERSION upon phone confirmation.

2. Booking Confirmation:

Booking confirmation will be provided during the phone call. Ensure you make a note of the details provided during this conversation.

3. Late Arrival Policy:

Sessions are scheduled consecutively, so punctuality is crucial. If you arrive late, you will not receive a refund or credit. Access will be denied to anyone who has not heard the safety instructions.

4. Refund Policy:

We do not issue refunds for any reason related to your VR-IMMERSION experience. If you encounter any issues or challenges during your booked session, please bring them to our attention promptly, and we will make every effort to resolve the problem to your satisfaction. We are committed to ensuring that your virtual reality experience with us is enjoyable and memorable.

5. Safety Policy:

For an optimal gaming experience, a minimum height of 1 metre is recommended. It is essential to move your entire body freely and unassisted. For safety reasons, participation is not advised for individuals with epilepsy, deafness or severe hearing loss, wheelchair users, those with a heart condition, or heavily pregnant individuals.

6. Child and Responsible Adult Policy:

All users under the age of 18 must be accompanied by a responsible adult while at VR-IMMERSION. The responsible adult assumes full responsibility for the child and may be asked to provide proof of their age at any time.

Please note that the VR headsets are not designed for use by children under the age of 13. Therefore, the responsible adult holds the sole responsibility for deciding whether a child should be permitted to use the headset. VR-IMMERSION reserves the right to limit such use to specific applications and restrict usage to one (1) hour.

The responsible adult is obligated to monitor the child at all times during headset usage. It is their responsibility to take all necessary precautions concerning the child’s use, including health considerations, potential negative effects, inappropriate use, or responding to any complaints raised by the child. VR-IMMERSION prioritises the safety and well-being of all users, and cooperation with these guidelines is essential for a secure and enjoyable experience.

The responsible adult is responsible for the safety and care of children in the waiting area. Children cannot be left unattended. If there is no one available to supervise the children, participation in the experience is not permitted, and no refund or credit will be issued.